These terms and conditions set out the basis on which you can use our website and place orders for items from Your Image On Canvas. By ordering goods from Your Image On Canvas you are deemed to have understood and accepted these terms. The supplier of the goods featured is Your Image On Canvas.
1.2 When placing an order with us, although we may have taken payment for your order, we may not actually accept the order. Its only once we review your order and check its okay that we will accept it.
Image Cropping and Gallery Wrapping
To fit your photo onto the specified canvas size we will often have to crop the original photo. We will do this with the utmost sensitivity to retain the original feel of the image but we will not be held responsible for cropping out any part of the image. If there are specific parts of the photo that you would like to keep on the front of the canvas you should let us know in advance.
Gallery wrapping is also a popular choice but to "wrap" the image the photo must be enlarged to cover the edges of the frame. Our frames have a depth of 18mm and we therefore have to enlarge your image by 38mm in length and width to cover these edges. Sometimes this will lead to an important part of your photo ending up on the side of the canvas (for example part of a face, an eye, or a large part of a head). In these circumstances we reserve the right to not gallery wrap your image but will print the photo on the front of the canvas and use a white edge wrap instead. If you have ordered multiple canvases we will print all in the same style for consistency. This retains the best overall feel from your photos.
For images that do not fit our standard frames sizes it may be necessary to amend your order and have white space either at the top and bottom or each side of the print. To avoid this please consider selecting a custom size frame or contact us prior to ordering.
2.4 When you email us an image, we will take this image and as standard, fit it best to the frame with a gallery wrap. This ensures that we can process orders in an efficient manner.Customers must also be aware that when applying a frame upgrade, more of the image will be wrapped around the sides of the canvas than the preview may have presented.
2.5 Unless otherwsie notified from you in advance, we will use normal colour settings, gallery wrap your image and post it out. Under no circumstances will we be held liablile for any issues whereby we have wrapped an image, with part or some of the important features being wrapped on the edge which you are not happy with.
2.6 We will do our upmost to crop and position your image as you have specified when uploading online, but we may have to change things in order to get your image to fit on the ratios our canvases are printed around. We do not offer an exact match service, this may mean we have to crop, align or slightly widden or narrow your image in order for it to fit our templates. Please be aware the online image you see is mearly a preview.
Colour & Image Quality
Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements. Colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor) and we will not accept returns for colour related issues..
All orders placed are automatically sent to print, for this reason we are not able to replace/refund any order where a customer is not satisfied with the print quality of their image. The printers print high quality, but if given a low quality image it can only print at the low quality. The customer is fully responsilble for the image supplied, we will assume that you own the copyright of this image and also are aware of its resolution. We wil not accept returns on an image being of not high enough quality, its down to you to check this.
Delivery, Title and Risk
Your Image On Canvas shall use reasonable endeavours to despatch goods by the date agreed with the customer, but does not accept liability for failure to deliver within the stated time where this is caused by circumstances beyond our reasonable control, such as delays caused by delivery companies or manufacturer lead times.
Your Image On Canvas does not accept liability for shortages or damage to deliveries unless the Customer notifies us of the shortage or damage in writing within 48 hours of receipt of the delivery. Please ensure that all packages are checked for any signs of damage before signing for your consignment. We will not be liable for replacing or refunding any damaged items that have not been checked before accepting the consignment(s). If a consignment is found to be damaged please sign for the consignment as damaged.
Business Customers are required to be able to accept the goods when they are ready for delivery within Normal Working Hours.
Delivery is deemed to take place when the goods are delivered to the Customer's nominated address, whereupon the risks of loss, breakage and all damage and all other risks shall pass to the Customer.
Title in the goods does not pass to the Customer until payment is received in full.
If the Customer cannot accept delivery for any reason, Your Image On Canvas reserves the right to:
store and insure the goods at the Customer's expense and risk or
re-arrange delivery provided that Your Image On Canvas may charge the Customer for the additional delivery costs incurred.
It is the responsibility of the Customer to ensure that the number of packages delivered corresponds with the number stated on the delivery note. Where a discrepancy occurs or where there is evident damage to the packaging, this should be noted on the Proof of Delivery. We shall not be liable for discrepancies or damage evident on delivery where the Customer accepts delivery.
Delivery of goods can take up to 28 days.
Your Image On Canvas will endeavour to ensure that goods are delivered on the date stated in the selected delivery method at the time of purchase however Your Image On Canvas cannot be held responsible for delays caused via couriers and consequently are not obliged to refund delivery or order charges in these cases.
Returns & Cancellation
5.1. Your Image On Canvas is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases we offer the returns or exchange facilities described below.
Please note that due to the personalised, bespoke nature of our "Photo Canvas" and "Photo Poster" items the right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 does not apply to these products. For more information please see section 13 (Exceptions to the right to cancel) in the Consumer Protection act.
Returns for refund can only be made on stock items, Your Image On Canvas cannot refund any "made to order" items. If a made to order product is found to be defective upon return and inspection an exchange will be sent at no extra cost.
It is the customers responsibility to ensure that their contact details are kept up to date and that any issues raised are responded to in a timely fashion. Examples of this include, but are not limited to Size, Colour and Image Quality. In these circumstances Your Image On Canvas will attempt to contact the customer, if there has been no response by the dispatch date Your Image On Canvas will complete the order according to the original specifications. Your Image On Canvas cannot be held responsible for any issues raised or responded to after an order has been printed or dispatched.
Delivery options in the cart will vary depending on delivery location. Customers are responsible for selecting the correct delivery location and method at the time of placing an order. Your Image On Canvas reserves the right to retain any shipment where inadequate postage has been paid.
Your Image On Canvas makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications stated. All orders will be produced using the information provided by the customer at the time of order and we will not be held responsible for any errors in order specifications submitted by the customer.
by SEQ Legal
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
[(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and [details]]);]
[(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including [details]);]
[(c) information that you provide to us for the purpose of registering with us (including [details]);]
[(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including [details]);]
[(e) any other information that you choose to send to us; and]
[(f) other information.]
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We [may] use [both] ["session" cookies] [and "persistent" cookies] on the website. [We will use the session cookies to: keep track of you whilst you navigate the website; and [other uses].] [We will use the persistent cookies to: enable our website to recognise you when you visit; and [other uses].]
[Session cookies will be deleted from your computer when you close your browser.] [Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.]
[Our [advertisers/payment services providers] may also send you cookies.]
[We publish Google Adsense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the Adsense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.]
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites[, including this one].]
(4) Using your personal information
We may use your personal information to:
[(a) administer the website;]
[(b) improve your browsing experience by personalising the website;]
[(c) enable your use of the services available on the website;]
[(d) send to you goods purchased via the website, and supply to you services purchased via the website;]
[(e) send statements and invoices to you, and collect payments from you;]
[(f) send you general (non-marketing) commercial communications;]
[(g) send you email notifications which you have specifically requested;]
[(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);]
[(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;]
[(j) deal with enquiries and complaints made by or about you relating to the website; and]
[(k) other uses.]
[Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.]
[We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.]
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and]
[(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]
[(6) International data transfers
Information which you provide may be transferred to countries [(including [the United States], [Japan], [other countries])] which do not have data protection laws equivalent to those in force in the European Economic Area.
[In addition, [personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.]
You expressly agree to such transfers of personal information.]
(7) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
[We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted [using SSL technology].]
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
[You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).]
(8) Policy amendments
(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity [(for this purpo